Refund & Cancellation Policy

This policy covers subscriptions and credit purchases on YourType, operated by G3S Ventures Inc., an Alberta corporation. Questions: hello@yourtype.ai.

Premium: $9.99 USD per month, or $54.99 USD per year. Premium+: $24.99 USD per month. Subscriptions renew automatically at the same price at the end of each billing period until you cancel. The price, billing period and renewal terms are shown before you pay, and you confirm them at checkout.

Credit packs are one-time purchases (no renewal) and are available to active subscribers. Purchased credits never expire, including after you cancel.

Crypto payments are prepaid: one payment buys a fixed period (30 days or one year) or a credit pack, and nothing renews or is charged again. Paying again extends your plan.

You can cancel at any time, with no cancellation fee:

1. Online: Account → Subscription → Cancel subscription, or through the cancellation link in the receipt email from our payment provider.

2. By email: write to hello@yourtype.ai from your account email with the subject "Cancel". We cancel within one business day and confirm by email.

When you cancel, no further charges are made. You keep your plan and any remaining credits until the end of the period you already paid for; after that your account moves to the free plan. Your companions and chats are not deleted when you cancel.

Because AI generation costs us money as soon as you use it, payments are generally non-refundable once the billing period has started or credits have been used. We do refund in these cases:

• Duplicate or accidental charges: refunded in full.

• Charges you did not authorise: refunded in full after we verify, and the account is secured.

• A renewal you meant to cancel: if you contact us within 7 days of the renewal and have not used the service or any credits since it renewed, we refund that renewal.

• First subscription: if you contact us within 7 days of your first payment and have used fewer than 20 credits, we refund it in full.

• Service failures: if a paid feature did not work and we could not fix it, we refund the affected amount or restore your credits.

Photos and videos that fail or are blocked by our safety checks are never charged; their credits are returned automatically.

If a credit pack is refunded or charged back, the unused credits from that pack are removed from your balance. Credits already spent on gifts, outfits, story chapters, photos or videos are not refundable once the item was delivered.

To ask for a refund, email hello@yourtype.ai with your account email and the date and amount of the charge. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days.

The refund cases above also apply to crypto payments. Crypto refunds are sent in the same coin to a wallet address you give us, for the USD amount paid, less the network fee.

Please contact us before disputing a charge with your bank; we can usually resolve billing problems faster. Accounts with open chargebacks may be suspended while the dispute is reviewed.

Charges appear on your card statement under the billing name of our payment provider together with YourType. Your receipt email shows the exact descriptor and a link to manage or cancel your subscription.

Nothing in this policy limits rights you have under the consumer protection laws of your province, state or country.

hello@yourtype.ai